Guest Services is located at Entrance #1 on the upper level.
Hours of Operation
Monday to Saturday 10:00AM to 9:00PM
Sunday 12:00PM to 5:00PM
Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you. Contact Guest Services at 519-667-4884.
Register online for our eMagazine, eFlyer and eAlerts for your chance to enter great contests and receive advance notice on mall events. Receive seasonal tips, exclusive articles and special retailer offers. Register today!
Are you looking to organize a scavenger hunt at Masonville Place? Click here for a copy of our guidelines.
Stores currently not accepting the shop! card: Nail Tech, Famous Players Silver City, Marlin Travel, Koya Japan, Bourbon Street Grill, KFC, Starbucks and Target. For more information on the shop! card click here.
Budweiser Gardens Ticket Outlet
Masonville Place is pleased to offer a service for the convenience of our shoppers. You can purchase tickets to concerts and events at our Budweiser Gardens Ticket Outlet located at Guest Services. Click here for more information.
We offer a complimentary taxi phone for your convenience. It is located between the entrance doors at entrance #2 and entrance #3.
Baby Bottle Warming
Just ask any of our staff and we'll warm up a bottle for your little one.
Stroller, Wheelchair and Walker Loans
Complimentary use for customers during their visit.
Coat and Parcel Check
Complimentary for customers.
Looking for that perfect gift? Our staff would be happy to help.
From band-aids to emergencies, Guest Services works in partnership with our Security & Life Safety Team to ensure the safety of your visit is our top priority.
Job Opportunity Listing
Part-time and Full-time positions available at retailers within Masonville Place. Check out the listings at Guest Services or check out our Careers page.
Lost and Found
Lost something while shopping? We just may have it.
Transit Ticket Sales
Guest Services is an outlet for both LTC Tickets and Monthly Passes for the City of London bus service. We sell transit tickets and we can renew your monthly passes for you. We also offer route schedules for all routes coming to Masonville Place. Please note that we can only renew a monthly pass if you already have LTC photo identification. Cash and debit accepted.
Club M Mall Walking Program
Masonville's walking club - pick up a complimentary information package.
Community Involvement Program
The Masonville Place Community Involvement Program is available to registered charities on a first-come, first-served basis subject to approval. Written requests may be submitted to Alex Mochrie by Fax at 519-660-3610 or via email to email@example.com for consideration. All requests are subject to advance approval.
Reuniting family and friends.
We'll be happy to assist you in finding a store or service.
Maps and brochures about London and the surrounding area are available.